 | Questions to Ask the Salesman | What Do I Want to Know? / Key
Points About Bamboo Flooring |
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What are the pros/cons of bamboo flooring vs. other types of flooring? |
If you are unsure that bamboo is for you this will help you decide. |
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What different types of bamboo do you carry and how do they differ? |
You should be shown the following to get an idea of the brands or types you like:
- Constructions (solid, engineered, strand woven)
- Species
- Grains (horizontal and vertical)
- Widths
- Brands
- Installation Methods
- Price Ranges
- Pre-finished/Unfinished Edges
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What would you personally recommend for my situation? |
Consider:
- The look you are trying to achieve
- Home décor and
furnishings
- Climate extremes and traffic levels
- Pets, kids, disabilities
- The type of room (stairs)
- Condition and type of subfloor
- Need for sound insulation
- Lighting
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| Once You Have an Idea of What Product You are Leaning Toward... |
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What grade is this product and what is the expected lifetime? |
Grade A: Fully mature; Consistent color; No mold or fungus; If maintained properly, should last a
lifetime under normal conditions Grade B: Sometimes weaker; Immature bamboo; Uneven coloring; Mold
or fungus may be present; Lower quality finishes are often used
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What colors are available for this product and what type of finish is used? |
Natural: Golden blonde shade Carbonized: Darker colors which results in a
slightly softer bamboo Stained: A variety of colors that is easily applied to your bamboo |
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Can the flooring be sanded and refinished? If so, how many times? |
Solid bamboo can usually be refinished more times than an engineered. How many times do you plan on refinishing your
bamboo floors? |
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Is the bamboo sealed on all four sides? |
This prevents moisture damage. Ask your salesperson to show you bamboo like this. |
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What type of glue is used and does it contain formaldehyde? |
Some manufacturers use glues and/or adhesives that contain harmful levels of formaldehyde. You should only
purchase flooring that meets E1 Safety & Emission Standards. |
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Is this preferred for a DIY installation? |
Ask for DIY instructions. These can also be found in our installation instructions. |
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What does the Manufacturer's Warranty cover and how long does it last? |
Look for a warranty accompanied by a large US company backing the product. If you find a cheap warranty from a private
labeled product without a big US presence,
be cautious. Read the fine print! |
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What can you tell me about the manufacturer and your experience with their products? |
How long and how much have you sold? Are there any customer testimonials? Large or small/private
label? Number of years in business? Do they provide support? |
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Is the product in stock or does it have to be ordered? Is there a minimum order? |
Rare products may take longer to ship. Ask your salesperson to check stock with the distributor. Normally, you can
order 1 box at a time. |
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What is your return policy? |
Find out penalties, fees and stipulations for returning. Will the manufacturer reimburse you for returning
unused/leftover bamboo planks? |
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What is the lead time before I can have this completely installed? |
Consider factors such as ordering the product, waiting for arrival, acclimation and installation. |
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What other accessories or products might I need and do you carry them? |
Examples: Moisture barrier or underlayment, adhesives, trims and moldings, tools for installation, rugs or mats |
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Can you provide care instructions? |
Follow all the manufacturer's instructions to ensure your warranty is not voided. |
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Do you sell cleaning kits and repair kits? |
You should look for products recommended by the manufacturer. |
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May I see a sample of the actual flooring? |
If it is in stock, ask to remove a piece from actual box to inspect it (not all retailers will allow this). If
undecided, ask to take a floor sample home. Consider how it works with the other colors and the lighting in the room. |
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What financing options are available? |
Consider financing if you decide on a product that is more than your budget. |
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Do you deliver? |
If so, is it curbside or stacked in the installation area? Is there a fee? How many days do I have to
schedule in advance? Do I need to move furniture? Are there any other preparations that I need to take?
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Do you offer installation? If not, do you have a list of licensed installers &/or contractors you recommend? |
If not, use FindAnyFloor.com's directory search tool; "Find it Locally", to find a
local flooring professional, installer (contractor), or cleaner. |