SEARCH FAQ
FAQ QuestionHow should I clean my carpet?
FAQ Answer

Vacuum carpet regularly with a HEPA vacuum and schedule periodic professional cleanings by a professional who uses the hot water extraction method every 12–18 months as recommended by your manufacturer. To remove a spill or stain from carpet between professional cleanings, use water with a white towel or cloth. Blot the stain (do not rub as it will disfigure the tips of the yarn) until it dissipates, then place a dry, white towel or cloth on top of the area with some weight on it to draw out leftover moisture.

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FAQ QuestionWhat is steam cleaning?
FAQ Answer

This is the hot–water extraction method, and no steam is actually produced. This is done from a truck–mounted carpet cleaning unit, or when necessary (i.e. the truck mounted unit cannot reach) a portable, self–contained system is brought into the cleaning area. It is recommended by many carpet manufacturers that you choose a carpet cleaning professional that is IICRC certified.

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FAQ QuestionDoes steam cleaning or using cleaning products affect the stain resisting ability of my carpet?
FAQ Answer
No, steam cleaning or using a cleaning product recommended by your manufacturer should not affect your carpet’s stain resistance.
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FAQ QuestionHow do I prolong the life of my carpet?
FAQ Answer
Provide wipe off mats at exterior doors, vacuum regularly when needed and move your furniture often to change the traffic patterns in your home. When needed, spot clean or steam clean carpet to remove stains. Avoid walking on carpet in shoes that have rubber soles as this can damage your carpet.
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FAQ QuestionWhy does my carpet seem to soil faster after I clean it?
FAQ Answer
If you use a cleaning method that leaves a residue on your carpet it will tend to attract and hold more dirt and debris.
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FAQ QuestionHow do I remove specific stubborn stains such as blood, vomit, alcohol, coffee, oil, tar, and so on?
FAQ Answer
Refer to the cleaning guide that should have been provided when you purchased your carpeting, or call a professional carpet cleaner.
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FAQ QuestionShould I be concerned about dust mites and mold in carpet?
FAQ Answer
Dust mites and mold thrive in warm humid conditions. By cleaning your carpeting regularly and monitoring and maintaining your in-home humidity below 55% you should not usually have a problem.
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FAQ QuestionHow do I eliminate mold from my carpet?
FAQ Answer
First, you must find the source of the mold. It usually starts beneath the carpet and works up to the surface. Pull the carpet back and treat the area where the mold originated. Then, remove and replace the padding, treat the carpet, let it dry and reinstall it.
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FAQ QuestionMy carpet became soaking wet from a flood or other accident. What should I do?
FAQ Answer
If the water was clean and did not contain sewage it may be able to be salvaged. Use a wet-dry vacuum to pull up as much moisture as you can. Pull the carpet up and allow it to air dry in the open. Use a fan to help speed this up. Once dry, you may be able to reinstall the carpet if it has not shrunk, but the padding must be replaced. Always dispose of carpeting that has been in contact with sewage.
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FAQ QuestionWhat type of vacuum should I buy?
FAQ Answer
This will be determined by the type of carpeting that you have purchased. Normally, an upright vacuum with a beater bar is recommended as this will help remove dirt and dust from your carpeting. If you have installed a loop carpet, be especially careful that nothing is protruding from the bottom of the vacuum that might snag your carpet. A vacuum with a HEPA filter will help reduce allergens and dust that other vacuums tend to re-circulate.
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