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FAQ QuestionHow do I properly clean my wood flooring?
FAQ Answer

You should sweep or vacuum floors with a flooring attachment frequently to keep abrasive materials from coming in contact with it. You should mop only with a damp, cool mop. Avoid excess moisture and never mop with hot soapy water as it can cause damage to your floor. Avoid getting water down in eased edges. Never apply a wax finish unless recommended by the manufacturer.

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FAQ QuestionHow can I get the longest life out of my wood floor?
FAQ Answer
There are several steps you can take to help maintain your wood floor besides regular maintenance.
  • Use a doormat outside your home to help collect any dirt, debris, moisture or other abrasive substances that can damage your floor.
  • When mopping use a cool damp, not soaking wet mop and keep liquid off the floor as much as possible.
  • Use felt or other approved floor protectors on furniture to reduce scratching or gouging.
  • Wood floors are affected by direct sunlight and are prone to color darkening or fading. Keep blinds closed and direct sunlight off the wood floor on sunny days when possible or install UV protection on your windows. Rearrange furniture often to give your floor even exposure.
  • Keep large animals with long nails and spike heels off the floor as they can scratch and damage wood.
  • If you are moving appliances or heavy furniture never slide them across the floor.
  • Use area rugs or mats with rug pads that are approved by your manufacturer on high traffic area.
  • Keep the room temperature and humidity controlled all year round. Use a dehumidifier in hot, humid weather and a humidifier in very dry weather.
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FAQ QuestionIs it possible to sand and refinish my wood floor?
FAQ Answer
Yes, a solid wood floor can be refinished several times depending on the thickness of the wear layer, while an engineered wood floor can be refinished a few times depending on the thickness of the top, or veneer layer. Follow your manufacturer’s instructions to do so. Studies show that even though you can usually refinish solid wood a few more times than engineered wood, the vast majority of hardwood wood floors are never refinished even once by their owners.
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FAQ QuestionCan I repair a gouge or deep scratch in my wood flooring?
FAQ Answer
If the damage is smaller than the size of a quarter you can usually use a repair kit recommended by your manufacturer to repair the damage. If it is any larger, the plank or strip should be replaced. If unsure, consult your manufacturer for the best solution for your situation.
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FAQ QuestionHow do I remove stubborn stains from my wood flooring?
FAQ Answer
Use and a soft cloth and a solution recommended by your manufacturer or mineral spirits. Never poor the solution or mineral spirits directly on the flooring.
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FAQ QuestionWhy are there gaps between the planks or strips on my wood floor?
FAQ Answer
Your wood floors can expand and contract due to changes in humidity. Because of this it is common for cracks and small gaps to appear between the planks or strips in your wood floors, especially floors with wider planks. Try to keep the room at a constant 45% humidity level using an air conditioner, humidifier, or a dehumidifier when needed. Also, prior to installation, let your floor acclimate to its surroundings. See the manufacturers recommended acclimation time before installation.
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