Sad to say, we must add our floor failure experience with Konecto to this forum.
We had approximately 1600 square feet of Konecto Susanville professionally installed,
throughout our house, in June and July of 2009, by a reputable retailer.
Initially, we were enthusiastic about this product because of its seemingly authentic wood-like appearance
and its ability to withstand the rigors imposed by three house dogs, but now, after just a few weeks,
our floors still looks like wood all right, but wood that has been underwater and has warped badly.
Imagine the ocean, with waves and swells breaking towards the shore and you have an idea of what our
floors look like. This was certainly not the look that we were after and it seems to be getting
worse as time goes by.
We are now at the stage where the accusatory fingers are being pointed in all directions,
with the retailer saying that the product was defective, and did not live up to its claims,
while the Konecto agent, TriWest, is attempting to blame everything on faulty installation,
so we have been told. Next week, we will be visited by a parade of retail flooring store owners, agents,
installers and inspectors, so stay tuned.
We are dreading having the entire house torn up, once again, as clearly this product is not going to be viable
for us, but given the comments from other people, similarly affected by Konecto malfunction, this is apt to
be a lengthy process before any corrective measures take place.
Does anyone have any suggestions for a product that wouldn't buckle but would also withstand
dog excretory "accidents?"
We will keep this thread updated.
